FAQ

  • You can apply for an account with Bitotal.com online.
    Please visit registration page here.
    If you have any problems by the registration or you didn't receive the confirmation email you should first check the spam folder of your inbox and than please contact us from here.
  • Please click here to reset your password.
    If you have any problems with resetting your password please contact us from here.
  • You can fund your account by visiting the deposit page here. Above USD or EUR bank deposits we accept a big selection of cryptocurrencies among which: BTC, ETH, LTC, DASH, XRP, ETC, BCC, XMR, LSK, ZEC, STRAT, NEO, OMG, VTC and many more.
  • All client funds are deposited into segregated client accounts held with Bunq Bank, The Netherlands leading banking institution.
    Bitotal is registered in Groningen (under Company Number 69406863) and is regulated by the Authoriteit Financiële Markten (AFM).
    The AFM requires financial services firms to meet strict capital requirements and to implement and comply with internal procedures including risk management, staff training, accounting, and audits.
  • Withdrawals can be submitted through the withdrawal page here and are processed in the order funds were received.
    Withdrawals are processed within 24 hours unless there are unforeseen circumstances.
    Please visit the Withdrawals section of our Terms & Conditions page here.
  • By the opening of an account with us we require you to verify your email address and other information like your name and address will be verified by public records.
    The dutch financial institution (AFM) requires us to verify our users and to follow the Anti-money laundering (AML) and Know Your Customers (KYC) programs. In order to satisfy this requirement we ask for enhanced verification of documents and address above a withdraw of $10,000 or BTC equivalent.
  • Bitotal webtrader like the whole cryptocurrencies market is open 24x7.
    You can reach our staff members during the whole market openings time, however support requests are not processed between 00.00 and 08.00 CET.
  • Orders are executed automatically.
    You can either buy an asset for the price available at that moment or submit a limit order.
    You set a limit order for the price that you would like to pay or to sell your coin. After you submit an order to buy or sell, it will appear in the orderbook. The orderbook is the table you see with all the bid and ask prices for the particular currency.
    When your order is executed you will see a change in your portfolio and in your transaction history.
  • The smallest available trade size is BTC 0.00050000
  • The best way to learn more about Bitcoin and Alternative Coins (Altcoins) is ofcourse by googling those words.
    You can also check our How to trade page for more information about digital money and how to start trading with our platform.
  • The Bitotal project has started with the goal to create passive income for everyone. From there we created bots that trades the cryptocurrencies market and generate profits. Those profits are reinvested in our coin "TTT" and every investor that trades on our platform helps to generate more value for our currency.
  • Nobody nowadays is 100% protected from intrusions from outside. Our opinion is that if you act ethically correct you will have less problems from hackers but that said, there are unfortunately also many exceptions.
    We took the most predictable and also unpredictable precautions to avoid any loss of data and how we do that we won't share it here ofcourse.
    Your and our funds, in the form of cryptocurrencies, are not held in any of our servers.
    From the moment that you deposit your BTC or any other cryptocurrency to your account, those funds will be converted in Euro's and together with bank wire deposits held in different bank accounts.
  • If you still cannot find what you are looking for, please contact us and we will be glad to help.
    We reply to your support requests always personally and you will get an answer from the instructed department of support, developers or management.